Privacy Policy

This Privacy Policy describes how latviancandles.store (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal name, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, and 3rd party payment processor Stripe.

Customer support information

  • Examples of Personal Information collected: as listed above.
  • Purpose of collection: to provide customer support. 
  • Source of collection: collected from you. 
  • Disclosure for a business purpose: none additional other that Latvian Candles

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  •  We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

 

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denies listed IP addresses. This denylist persists for a small number of days.

 

    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name Function
    _ab Used in connection with access to admin.
    _secure_session_id Used in connection with navigation through a storefront.
    cart Used in connection with shopping cart.
    cart_sig Used in connection with checkout.
    cart_ts Used in connection with checkout.
    checkout_token Used in connection with checkout.
    secret Used in connection with checkout.
    secure_customer_sig Used in connection with customer login.
    storefront_digest Used in connection with customer login.
    _shopify_u Used to facilitate updating customer account information.

    Reporting and Analytics

    Name Function
    _tracking_consent Tracking preferences.
    _landing_page Track landing pages
    _orig_referrer Track landing pages
    _s Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_p Shopify analytics relating to marketing & referrals.
    _shopify_sa_t Shopify analytics relating to marketing & referrals.
    _shopify_y Shopify analytics.
    _y Shopify analytics.

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@latviancandles.store or by mail using the details provided below:

    Marks Vāle, Kalēju iela - 7, Mazsalaca. LV-4215, Latvia.

    Last updated: 10.04.2022

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/

    latviancandles

    Q&A: Detailed Insights Into Our Candle Mold Business

    What types of wax are recommended for use with your molds?

    Our molds are best suited for natural beeswax, which shrinks appropriately upon cooling, facilitating easy removal of the candle from the mold. Soy wax may be used in some instances, but waxes like paraffin or those containing additives should be avoided to prevent issues with non-shrinking and potential damage during removal.

    What advice do you have regarding wick sizes for candle making?

    Selecting the correct wick size can be challenging, as there is significant variation among manufacturers. Our general guidance is to embrace experimentation with different wick sizes and types to discover what works best for your candle-making endeavors. The process should be enjoyable and exploratory, especially for those new to the craft.

    How are your candle molds created and how are we fulfilling orders?

    Our candle molds are meticulously handcrafted using proprietary techniques, setting them apart from mass-produced alternatives. Due to the careful attention to detail and the balance between production speed and client demand, there may occasionally be a short delay in fulfilling orders. We ask for your patience, assuring you that we are diligently working to complete your order within an additional few days if needed.

    What should I know about your location and how it affects shipping?

    Located in Latvia, our small family business prefers to ship orders through the national postal service, known for its reliability and safety. Given the differences in logistics compared to global online marketplaces, our shipping times may extend beyond those quick delivery windows many have come to expect. Rest assured, we clearly outline our shipping timelines in each product's description to manage expectations effectively. Should there be no update on your order's tracking for a period, this is typically not a cause for concern, as it often precedes the prompt arrival of your package.

    Is it possible to order molds in large quantities?

    Yes, we can accommodate requests for larger quantities of molds. If our stock appears low due to the interplay of demand and our artisan production process, please reach out to us directly. We're more than happy to discuss arrangements to produce and reserve specific molds for your needs.

    Is it possible to create custom candle mold?

    Yes, it is possbile, however custom molds are a special service we offer, primarily to repeat customers with whom we've established trust. The process involves modeling and 3D printing prototypes, with costs covered by the client, ranging between 100-300 EUR. We encourage new customers to first experience our standard molds before venturing into custom orders to ensure familiarity with our quality and capabilities.

    How should the molds be cleaned?

    Will the surface of candles made with your molds be smooth?

    Carbon-neutral shipping on all orders324kgshipping emissions removedThat's like...828miles driven by an average gasoline-powered carWe fund innovations in...Direct Air CaptureBio OilMineralization

    LATVIAN CANDLES

    Address: Kalēju iela 7, Mazsalaca, LV-4215, Latvia. 

    info@latviancandles.store

    Customer service: +37127858669

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    How should the molds be cleaned?

    Maintaining mold cleanliness is simple and essential for optimal candle production. Warm water and soap are effective for removing dust, wax, or other residues. We recommend regular cleaning to ensure the longevity and performance of your molds.

    Will the surface of candles made with your molds be smooth?

    Most of the candles will be perfectly smooth, however our use of 3D-printed models in mold making means that some candles may exhibit slight textural marks. While these marks are often minimal, we advise customers to consider this aspect if seeking perfectly smooth candle surfaces.